Shipping & Returns

Shipping Policy

UK Shipping

Delivery in the UK for all spares start from £2.20 and is based on weight and size and will be usually be sent by Royal Mail 1st or 2nd class, or a tracked service as applicable.

UK delivery of models and other products, is £9.95 up to 10kg, £14.50 over 10kg.

(Excludes, Northern Ireland, Jersey, Guernsey, UK - Islands & Offshore. Please refer to delivery charge in European Section)

European and Worldwide Delivery

(Prices are From)

If your country is not available for delivery, please contact us and we will calculate a price. (We are always adding countries as and when requested)

European Delivery Zone 1 - From £18.95

 Belgium, Guernsey, Ireland, 

Jersey, Luxembourg, Netherlands

Orders containing spares only are from £9.50

 European Delivery Zone 2 - From £19.45

France

Germany

Orders containing spares only are from £9.50

European Delivery Zone 3 - £21.95

 Austria, Italy, Portugal, 

Spain, Switzerland

Orders containing spares only are from £9.50

 European Delivery Zone 3R - £38.49

 Andorra, Gibralter, 

Canary Islands, Leichstein

Orders containing spares only are from £9.50

 European Delivery Zone 4 - £24.50

Denmark, Finland, 

Norway, Sweden

Orders containing spares only are from £9.50

European Delivery Zone 5 - £28.95

Czech Republic, Estonia, Hungary, Latvia

Lithuania, Poland, Slovakia, Slovenia

Orders containing spares only are from £9.50

European Delivery Zone 6 - £34.45

Bulgaria, Croatia, Mainland Greece,

Romania, Turkey

Orders containing spares only are from £9.50

Worldwide Delivery Zone 1 - £48.00

 USA, Canada, Thailand, Australia

New Zealand

Orders containing spares from £9.30

If your country is not listed, please contact us and we can quote you for delivery.

Return & Exchange Policy

Returns Policy:

The process for returning merchandise purchased online and is part of our Terms and Conditions

(a) Contact us using the online Product Returns Form, indicating your intention to return your goods, description and quantity of the goods to be returned and the reason for your return. You will then be supplied with a Returns Number and a returns address.

(b) Print the E-Mail received, with your returns number and enclose within the delivery packaging.

(c) Securely pack items and seal the package. Remove any other delivery labels, address and return it.

(d) Please note we cannot accept collect or postage-due return shipments nor can we accept liability for uninsured packages that are lost in transit. We strongly suggest that you return your package by registered or recorded delivery.

(e) Upon receipt of your return, we will promptly deal with it and process a credit against the original credit card account number used at the time of purchase, or in the case of payments by cheque, a company refund cheque will be issued.

(f) Merchandise may be returned for a refund or exchange for a period of 7 days from the date of receipt of the goods. Merchandise must be returned in new and re-saleable condition with the original packaging, accessories, guarantees and instructions and must be accompanied by a completed Return Form and Returns Number.

(g) Returns that are not made as set out above will not be accepted for refund or exchange.

(h) Models that have been fired can not be returned for a refund.

(h) THE ABOVE PROVISIONS DO NOT AFFECT YOUR STATUTORY RIGHTS